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Terms & Conditions

Hi and welcome to Willebrick.store

The shop Willebrick.store is owned by Geeraard Hens (legal company name)

Our shop is based in Belgium, Willebroek with VAT number BE 0875.636.420.
We do not own a physical store yet and are selling our goods "from home".
Please allow us 1 to 2 days for shipping.
Apart from selling new LEGO® sets, parts and minifigures we are primarily selling used stuff as well.
Checking each and every part we try to provide good quality items. Not offering broken parts or eg. faces with faded images.
If by any chance you should receive a delivery not satisfactory to you, you are allowed to return it to us within 14 days after receipt, the so called "cool down" period. Do let us know up-front in writing if something is wrong and we will allways try to help you out.

IMPORTANT:

please leave your phone number in your order so it will be easyer for the transport company to deliver your parcel
Orders are invoiced daily, most orders are shipped within 3 days following receipt of payment.
If you own a business and are selling parts for that business, please let us know beforehand in the comment section, so we can make up our papers accordingly.
We own several online LEGO® webshops and its a challenge to keep them all updated with changing inventories, so it might happed that there are some errors in our inventory. In this case we will allways contact you to propose a solution: be it a same brick but in a different collor, or a refund for the brick in question, or any possible other mutual agreed solution.
Bricks described as new are in fact 100% unused and in excellent condition. This does not mean that they cannot have minor scratching from rubbing against other parts. Defective parts with major imperfections are not sold.
Bricks marked as used can have marks of wear such as scratches, but are still in great conditon.
Bricks marked as used can have (minor) differences in color (like white bricks or light bluish gray, or blue) we try to sort out the biggest differences, but it is not allways possible to detect it, so please allow us an error margin on this.
Parts are sorted and stored in a smoke-free environment.
Additions to your order are welcome until the order status is changed to 'Packed'. If you plan on adding to your order over a period of time, please let us know beforehand and do not pay until yoour order is complete.
Please do not pay before you receive our complete invoice, due to variations in shipping costs. The initial order confirmations sent by Bricklink do not include shipping or insurance costs. If you send us payment before you receive our invoice, or if you add items to your order and send payment before receiving an updated invoice we will deduct .30 from your refund transaction as that is the fee Paypal charges us to transfer money back to you.
Please note that in the unforunate case a mistake did happen (offcourse we strive to be 100% correct with your order). If you receive an incorrect item, please let us know asap, and we will try to fix it right away.
We accept payments via Paypal and Bank Transfer (only Europe).
Our used products are sold without VAT in Belgium, if you're a company based in Belgium and require VAT to be mentioned on the invoice, please contact us.
We cannot be held responsible for customs fees that may or may not be charged when your parcel is delivered.
We will allways mention the correct value on the customs invoices!

GENERAL TERMS AND CONDITIONS:

1. Scope of Application

1.1
These General Terms and Conditions of the company Willebrick (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller relating to all goods and/or services presented at the internet-platform under www.brickowl.com (hereinafter referred to as "Brickowl"). The inclusion of the Client's own conditions is herewith objected to, unless other terms have been stipulated.

1.2
A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

2. Conclusion of the Contract

2.1
By listing an item for sale at Brickowl, the Seller makes a binding offer for a contract on this item. The contract becomes effective when the Client passes through the ordering process and concludes it by the final button of the ordering process.

2.2
To submit the declaration of contract at Brickowl, the Client technically has to pass through the following steps: Firstly, the Client has to fill its cart. The Client can do this by using appropriate services automatically. Alternatively and/or additionally the Client can select the quantity for each item and the press the button "Add Items to Cart" at the listing of items for sale - or the button "Add to Cart" in the item detail view. In turn the Client passes through each further step implemented at Brickowl. Hereby the Client has to log in to its existing member account or it has to sign up for a new member account, in the case it has no member account yet. Finally the Client presses the final button of the ordering process, which can be named differently depending on the selected payment method.

2.3
The text of the contract will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions (for example via e-mail, fax or letter) after the Client has submitted his order. Any further access to the text of the contract by the Seller is not possible.

2.4
Prior to submitting a binding order via the Seller's online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors. The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.

2.5
The Dutch language is exclusively available for the conclusion of the contract.

2.6
Order processing and contacting takes place via e-mail and automated order processing. It is the Client's responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3. Right to Cancel

3.1
Consumers are entitled to the right to cancel.

3.2
Detailed information about the right to cancel are provided in the Seller's instruction on cancellation.

3.3
The right to cancel does not apply to Clients which do not belong to any member state of the European Union and whose sole residence and delivery address is outside the European Union at the time of the conclusion of contract.

4. Prices and Payment Conditions

4.1
Unless otherwise stated in the Seller's product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description.

4.2
In case of delivery to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes, for example, transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such additional costs regarding money transfer may also be incurred, if the Client carries out the payment from a country outside the European Union, even if delivery is not made in a country outside the European Union.

4.3
Payment can be made using one of the methods mentioned in the Seller's product description.

5. Shipment and Delivery Conditions

5.1
Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller's order processing is decisive. Subsequent changes to the delivery address are not possible for logistical reasons.

5.2
Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.

6. Reservation of Proprietary Rights

If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

7. Warranty

7.1
Should the object of purchase be deficient, statutory provisions shall apply.

7.2
The Client is asked to notify any obvious transport damages to the forwarding agent and to inform the Seller accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.

8. Applicable Law

8.1
The law of the Kingdom of Belgium shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.

8.2
Furthermore the choice of law is not applicable with regard to the legal right to cancel for consumers which do not belong to any member state of the European Union and whose sole residence and delivery address is outside the European Union at the time of the conclusion of contract.

9. Alternative dispute resolution

9.1
The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr/

This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.

9.2
The seller is neither prepared nor obliged to attend a dispute settlement procedure before an alternative dispute resolution entity.

Revocation right for consumers:

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts
for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Willebrick.store, Geeraard Hens, E. Vanderveldestr 40, 2830 Willebroek, Belgium. Email address: info@willebrick.store :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.

GDPR / AVG Disclaimer

I respect your privacy! I only share data with thirds parties to:

accomplish communication with you (through Brickowl messaging system or email.
accomplish payment transaction through paypal or other banks.
accomplish delivery of the ordered items (through postal services)

Never will I share personal information with third parties for any other reason.
Brickowl , service providers , banks and postal services store personal data on their servers and I expect them to protect and respect this data with great care. Any breaches on their behalf are out of my control and I decline all responsibility.

Your data is stored on my personal server which is protected with multiple passwords and protection software. On request: